Diseño de un sistema de gestión por procesos para la mejora del desempeño de la Empresa IBAMOTORS Cía. Ltda., en la ciudad de Quito

Abstract

The objective of this research work was to design a process management model to improve the performance of the company Ibamotors Cía. Ltda., In the city of Quito. An interview guide was carried out to gather information necessary to determine the strategic, operational and key processes and graph them through flowcharts, to learn how to implement the procedure manually, it is required to focus it in four steps. Firstly, the identification of the processes, secondly the creation of the process map, the third like the value chain, and finally, the development of the manual. Strategic management tools will allow us to reduce costs, optimize productivity and gain market share and increase profitability since this research work aims to provide a fundamental contribution to the improvement of the administrative and operational management of the company. Within the investigation, it was determined that employees did not have a management model that allows identifying the common mistakes they make when developing their activities. As well as measuring the work performed, in addition to a lack of internal communication between management and human talent. Also, to determine what are the goals set by the administration, using repetitive processes that lead to mistakes and discontent do not contribute to the process. Throughout the investigation, it was possible to determine that the process manuals are indispensable for the organization, and they achieve thanks to them, higher efficiency and effectiveness of the human, financial, and technological resources, the recommendation to implement this process management model which allows standardizing the processes in addition to updating them according to new regularizations.