Levantamiento de procesos y procedimientos de la Escuela Superior Politécnica de Chimborazo, en el ámbito del Vicerrectorado Administrativo

Abstract

The objective of this research project was to raise the processes and procedures of the Higher Polytechnic School of Chimborazo within the scope of the Administrative Vice-Rectorate, proposing documented information for the elaboration of the corresponding regulatory legal framework, to optimize the resources of the management in the dependencies. The research considered the extraction of data and information directly, based on surveys carried out with 58 internal officials from each of the units of the Administrative Vice-Rectorate. Using the Microsoft Excel program, the tabulation and statistical graphing of the data and information obtained from the surveys was numerically resolved, through which it was revealed that 100% of the people surveyed mentioned not having systems, records and diagrams for the lifting of processes and procedures. According to the analysis prepared, procedure sheets were made where the most important information of the process flows was located, which has allowed defining responsibilities for each employee, preserving documentary resources and complying with established time periods. Conditional on the evaluation of the effort invested by means of indicators, this implementation meets the requirements of users to improve and optimize the service provided by the administration, saving unnecessary visit times and indefinite waiting times. It is recommended to incorporate the current documented information for the preparation of the corresponding processes and procedures manual to provide the legal and regulatory framework of the Chimborazo Higher Polytechnic School.