Diseño de un sistema de gestión de talento humano basado en competencias para la Cooperativa de Ahorro y Crédito Fernando Daquilema

Abstract

The present research project about the design of a human resources management system based on competencies for the Cooperativa de Ahorro y Crédito Fernando Daquilema, pretends to improve the processes and respond to the needs of the institution. The methodology was based on the application of opinion surveys taken by the personnel in order to obtain reliable information which provided a clear perspective of the current situation. It was determined that a management model is needed as the security measures in each position are not disclosed, and also that there is no an adequate control in the processes of the Human Resources Department. The proposal contains a management system by competencies that will contribute to reach the objectives, through the right management of the activities and attitudes in the area of human resources, updating the administrative processes in benefit of the organizational environment. It is concluded that this research project constitutes an essential element for the management of the human resources department. Therefore, its implementation is recommended to improve the processes and achieve the objectives established by the financial institution.