Diseño de manual de funciones y de procesos para el Gobierno Autónomo Descentralizado Parroquial Rural de Tixán, cantón Alausí, provincia de Chimborazo

Abstract

In the present study, a manual of functions and processes was designed to improve the administrative management at the Gobierno Autónomo Descentralizado Parroquial Rural de Tixán (GAD), with the purpose to improve the performance of its public employees. To evaluate the current situation, a quantitative methodological approach was applied, and the instrument used was a closed questionnaire through a survey conducted to a population of 17 public officers that belong to the parochial government of Tixan. Based on these results, the design of a manual of functions and processes was defined in order to describe the role and responsibilities of each person involved in the system, a manual that should be socialized and applied in order to optimize the development of the processes and procedures carried out by the institution. This analysis permitted to establish the absence of a well structured organizational manual for each process conducted by the GAD. Therefore, it is recommended that the Gobierno Autónomo Descentralizado Parroquial Rural de Tixán applies the manual of functions and processes shown in this study.