Sistema de gestión integral administrativo para la Sociedad Civil Colectiva Intertexas de la ciudad de Pelileo provincia de Tungurahua

Abstract

The present study entitled: an Integral Administrative Management System for the Intertexas Collective Civil Society located in Pelileo city, Tungurahua province, aims to achieve a periodic and efficient workers´ performance. For this study, surveys were applied to the employees, a questionnaire and the previous observation applied to the general manager and the business line was also known. the results showed a lack of knowledge about basic management tools, it can also be seen a weak leadership by the manager whereas workers were not clear about the processes they should carry out. Once the information was collected, we proceeded to reinforce the mission and vision of the company to implement a structural organization chart, a manual of functions, a survey of processes, a post-sale survey, a manual of recruitment and selection of personnel, continuous evaluation of personnel and portfolio of products and services, which will allow to address the business. The manager is recommended to implement the proposed comprehensive management system to position and achieve the development of the company efficiently and successfully within the market.