Diseño de un sistema de gestión por procesos para la gestión del talento humano en la Empresa DISPOSTES Cía. Ltda

Abstract

The present study called Design of a Process Management System for the Human Resources Department at the company Dispostes Cia. Ltda., aimed to create a tool that improves the optimization of resources. To develop the system, it began with a documentary analysis, the methodology applied was the direct observation of the activities carried out by the Human Resources Department, an interview applied to the General Manager and the Head of the Human Resources Department which allowed to obtain direct and reliable information along with the application of a survey to the employees which provided the opportunity to understand the processes that currently exist. Subsequently, after the data tabulation, the analysis and interpretation of results showed empiricism during the activities, the lack of an adequate personnel selection process, ignorance about the processes by the staff, the induction process was not fair for all the employees, the evaluation methods were not transmitted in a general way to the personnel and it was possible to verify that the periodic training process that the institution provides constitutes as one of its strengths in order to improve the development of the company. The Design of a Process Management System for the Human Resources Department contains a process map, a process file, flow diagrams and indicator files. Finally, it is concluded that the present study seeks the optimization of resources and most importantly to document the processes that are empirically being developed. It is recommended to implement the Management System by Processes established in this study, as it will allow to optimize resources and adequately manage the Human Talent Department of the company.