Propuesta de diseño de procesos y procedimientos en la empresa Curtiembre Aldás de la ciudad de Ambato

Abstract

The present study aims to design processes and procedures in a tannery company called "Aldás" located in Ambato city, in order to optimize resources that contribute to the development of the company. To do this, research tools such as the interview was applied to the heads of the administrative and production department, along with surveys applied to the employees of each department, where respondents agreed about the need to design processes and procedures in the company. It was determined that the company needs to implement and document processes within the administrative and production department to improve its operations and business development. Based on this diagnosis, it was determined that the company has been empirically managed and that due to the absence of processes and procedures, these employees have not performed their functions correctly. Therefore, this proposal consists of tools such as: a process file, process flow charts, a process map and indicators files, which will allow an effective implementation of procedures in order to optimize resources and improve the employees performance. It is recommended to carry out a periodic monitoring of procedures proposed in this study along with a timely socialization to employees so that they can be aware of the implemented processes, which will allow to follow the same direction towards the fulfillment of the organizational objectives.