Diseño e implementación de un manual de procedimientos para el sistema de gestión de calidad de la facultad de Administración de Empresas de la ESPOCH

Abstract

The research project "Design and implementation of a procedures manual for the Quality Management System of the ESPOCH Faculty of Business Administration", aims to document the procedures carried out by the Quality Management System (QMS), required by ISO 9001: 2015. The methodology used is based on the collection of information through interviews with secretaries and professors of each of the faculty's careers and filling out information gathering sheets, which allowed knowing each of the stages carried out by the SGC. It was determined that the standardization of procedures is needed that contribute to the commitment for decisionmaking, that seek better management and administration in all processes, through the application of the quality standard. The proposal is based on the design of a procedures manual, in such a way that its implementation allows a comprehensive vision of the faculty procedures and guarantees the optimal operation and development of the different activities carried out by the faculty, within the management model, thus generating a competitive value. It is recommended that the Faculty of Business Administration “FADE” apply the developed process standardization system, as it facilitates the development of activities to obtain the guidelines of the ISO 9001: 2015 standard.