Evaluación del desempeño laboral de los trabajadores de la empresa Sweaden Compañía de Seguros S.A en la ciudad de Ambato

Abstract

The objective of the present study was the evaluation of job performance of employees at Sweaden Compañía de Seguros S.A located in Ambato city in order to know and analyze the working performance of employees in each of their jobs through the assessment of competencies to become a tool that allows a proper management in colaboration with the human talent department, either in public or private institutions. The performance evaluation was carried out through forms or questionnaires applied to all the employees to have a direct relationship between the manager and all subordinates and inclusively to know the customer's opinion, and verify if some working areas are set according to the structural organization chart and their profile. The whole process is detailed in this document through questions applied to internal and external clients with their respective graphic representation andanalysis of each result, therefore, it is recommended to implement management strategies to ensure positive changes in the performance and efficiency of employees along with their immediate managers to let them meet the required profile.