Propuesta de un sistema de gestión de calidad para el centro de revisión técnica vehicular, caso de estudio Guano

Abstract

The main purpose of this research is to propose a Quality Management System for the Centre of Technical Vehicle Revision of the Municipal Directorate of Transit Terrestrial Transport and Road Safety (DMTTTSV) of the GAD (Autonomous Decentralized Government) of Guano canton. This Quality Management system aims to establish a basis for its accreditation as an inspection body, improving the management and life quality of officials and users. Interviews were conducted with the director of the Traffic Directorate and head of enrolment, surveys of the DMTTTSV staff and users ofthe Transit Directorate, and finally, the observation forms for the computer equipment and theequipment of the technical vehicle revision area. The research was based on the Management System Quality Standards of ISO 9001: 2015 considering its 10 requirements and the Technical Standard Ecuadorian INEN ISO / IEC 17020: 2013, developing the specific criteria coming from this standard in Centre of the Vehicle Technical Review (CRTV), complying with the requirements of the structure. The findings focused on the improvement of the management of the DMTTTSV of the GAD of GuanoCanton and compliance with the specific accreditation criteria of the Centre of Technical Vehicle Revision by ensuring safety, reliability, and integrity to users. To sum up, it can be evidenced that the organization lacks the usage of strategic tools such as the Quality Management System, becoming a requirement for the permanence of its operations, enabling innovation, continuous improvement, and potentiation concerning the competition of the organization. It is recommended that collaborators acquire a solid knowledge of the standards above to participate actively in the execution of the QMS.