Modelo de gestión para la prestación del servicio para el transporte intracantonal del cantón Riobamba, provincia de Chimborazo periodo 2020

Abstract

It is important to generate management models for intracantonal transport companies since public transport mobilizes a considerable percentage of people, it does not produce tangible consumer goods, but makes it possible for these to be produced by moving millions of users daily; transportation does not educate, but it takes thousands of students to their study centers; it does not provide the development of these activities. For which a, with an Exploratory and Descriptive level of investigation, and the type of investigation is cross-sectional and that analyzes only once the fulfillment of variables in the BUSTRAP company, these variables are analyzed when applying the self-diagnosis survey based on Resolution No. ANT-NACDSGRD118-0000094. Finding that in organizational management there are "very low" and "low" values of percentage of compliance and only 5 items with "Good" compliance and no items very good or excellent. Within Financial management, there are 2 items with a "very good" rating and 3 items with a "good" rating, while the rest of the compliance is set at low and very low. While, in the Management of drivers and operational support personnel, few indicators have low and very low scores. On the other hand, in Management of the provision of the service, all the articles are located from "good" to "very low". Stage 1: Organizational Management of the BUSTRAP intracantonal transport company. Stage 2: Financial Management of the BUSTRAP Intracantonal Transportation Company. Stage 3 Management of Drivers and support staff of the BUSTRAP intracantonal transport company. Stage 4: Management of the provision of the service of the BUSTRAP intracantonal transport company. Stage 5: Operational management, Control and Security of the BUSTRAP intracantonal transport company.