Optimización de los procesos en el área de almacenaje de repuestos automotrices de la Empresa MULTIREPCAR bajo la Norma ISO 9001:2015

Abstract

The objective of this research was to optimize the processes in the storage area of automotive parts and products under the ISO 9001:2015 standard. For which a base line was established through direct interviews with the person in charge of the storage area, applying a qualitative-quantitative methodology where the processes that were carried out before the implementation of improvements were analyzed. Field research was carried out within Multirepcar company. Improvements in the distribution of the products and a correct zoning of the storage area were implemented, for which a Layout was presented and approved. Statistical tools which helped the ABC analysis of inventory and product rotation were implemented. Quality tools such as the Deming cycle were established. They respond to the requirements requested by the manual of the ISO 9001: 2015 standard. For the results analysis, the productivity with the optimization of the new processes was calculated. For this, the technological use of Microsoft Excel was required for the elaboration of Pareto diagrams and histograms, which show a comparison between the previous processes and the new processes implemented with quality improvements, obtaining greater productivity. ´Regarding past experiences, it is concluded that the adaptation of improvements under the ISO 9001: 2015 standard applied to the storage area increased productivity from 27% to 153%, with respect to the previous processes. It is recommended that the study applied in the Multirepcar company be subjected to continuous evaluations and audits for future certification under the ISO 9001: 2015 standard in the storage area of Multirepcar company.