Auditoría de calidad con aplicación del criterio 8 ¨Operación¨, normas ISO 9001:2015 a la empresa ¨Editext Industria Gráfica¨, de la ciudad de Riobamba, provincia de Chimborazo, periodo 2019

Abstract

The present study aimed to carry out a quality auditing process with the application of criterion 8. Operation, based on ISO 9001: 2015 standards to a company called ¨Editext Industria Gráfica¨, located in Riobamba city, province of Chimborazo, period 2019, in order to clearly determine the development of its operational levels. The development of this process is supported by a qualitative approach with an exploratory and a descriptive study. It is observational, retrospective and transversal. The logical, deductive and inductive historical methods were used; the deductive method allowed to analyze the ISO 9001: 2015 Standards with the behavior of criterion 8. Operation applied in the operations of the company, and the inductive method allowed the analysis of particular deficiencies in each requirement of the standard, obtaining general conclusions about the quality of the management system. Investigative techniques such as the direct observation, an interview, a survey, the development and application of a check list that contributed to obtaining a level of compliance with the standard 93%, while 4% is partially met, and the remaining 3% is fully breached. It was concluded that the company does not fully control the planned changes to the requirements for products; as well as there is no planning that evidences the stages and controls for an adequate design and development of products and services, nor even documented information on non- conforming outputs. Management was recommended to take corrective and preventive actions outlined as well as involving and socializing all administrative and operational personnel on the requirements contemplated in the criterion 8. ¨Operation¨; prepare a plan that shows the stages and controls for an adequate design and development of products and services.