Modelo de gestión administrativo-financiero para la compañía de transporte pesado y servicios petroleros Citsepet S.A periodo 2021-2023

Abstract

The main objective of this thesis is to provide the company with an Administrative-Financial Management Model, which is established as a tool that will allow the organization to improve the different processes, making them more efficient and effective. To analyze the current situation of the internal and external environment, we used data collection techniques such as surveys, interviews, and direct observation to establish a SWOT matrix. Once the problem has been identified, the first chapter, called Theoretical Framework of the proposal, is built where a compilation of the topics concerning administration, the administrative process, and the steps to be followed for the Administrative-Financial Management Model are conducted. Then the second chapter shows the results achieved and provided by the research methodology with the characteristics of the company and the procedure of the methodology for the development of the research. In the Third Chapter, an analysis of all the results achieved in the research was conducted, an Administrative-Financial Management Model was established, the steps to follow, and everything that is needed for the company to continue to operate. Finally, the conclusions and recommendations that support the application of the thesis for the CITSEPET S.A. Company, whose primary objective is to maximize profitability by prioritizing the improvement of service, the implementation of manuals, standards, and procedures for the period 2021-2023, are determined