Manual de procesos para la Cooperativa de Ahorro y Crédito Pujilí LTDA., del cantón Pujilí, provincia de Cotopaxi

Abstract

The process manual for Cooperativa de Ahorro y Crédito PUJILÍ Ltda. will facilitate the interpretation and management of institutional processes and procedures. For the respective design of the manual, inductive and deductive methods were used during the diagnosis and determination of the processes and procedures available to the cooperative. All of this through the application of research techniques such as: the observation, an interview and surveys carried out in the institution, also using the analytical and synthetic method for the respective representation of tables and graphics and their subsequent analysis that facilitates the orientation for the approach resulting in a documentation in which the governing processes, production processes and support processes of the cooperativeand the respective procedures, so that the following parameters are detailed in each process; type of process, legal part, objective, person in charge, purpose, scope, policies, indicators, referenced documents, resources used in the process and flowchart. Likewise, it allows to control and establish improvements in the manual, so that this research work allows us to conclude by emphasizing the importance and usefulness of the tool to improve the management of collaborators. It is recommended the immediate application of this tool along with the functions manual available in the company