Desarrollo de un manual de calidad basado en la Norma ISO 9001-2015 para la empresa Rio Textil del cantón Guano

Abstract

The present work of curricular integration consisted of the development of a quality manual based on the ISO 9001-2015 standard for the company Rio Textil located in the guano canton, which aimed to obtain control of the processes, define functions and provide the company with all the tools for quality management, focusing on continuous improvement. Methodologies were used to conduct an interpretative work through surveys applied to internal and external customers as well as a situational analysis SWOT that allowed us to analyze the current situation of the company. The analysis showed that the company did not manage documented information to maintain guidance, poor quality control, and insufficient quality culture. It served as a basis for us to conduct the proposal based on the structure, parameters, and requirements of the ISO 9001-2015 standard. Through the quality manual, the company is strengthened with remarkable improvements in all its context and improves its competitiveness against other markets, always taking into account the requirements and needs of both internal and external customers, in this way the quality manual helps the company to make timely decisions, have efficient processes, proper use of resources, correct errors and maintain a steady business growth meeting quality standards. Therefore, the company should implement a quality manual that will serve as support, security, and stability in the market, always adhering to the regulations that will help it meet the proposed objectives and goals