Diseño e implementación de un manual de organización en la empresa Digicomp ubicada en la ciudad de Otavalo, provincia de Imbabura, período 2020

Abstract

The objective of this research project was to design and implement a manual of organization for the company DigiComp, for which a study was carried out in order to know the current administrative and operational situation of the company. Therefore, it was implemented qualitative, descriptive, and exploratory methods, in order to evaluate and describe the characteristics and elements needed to elaborate the manuals. That is why a field study was applied to evaluate the total population to be investigated, applying observation techniques, interviews and surveys that allowed the acquisition of sufficient and relevant information for the investigation. As a result, it was obtained that the company presents deficiencies in their managing and operating. According to the tabulated data, 50% of their collaborators mentioned that they are not clear about what position they hold, therefore they do not know their functions and responsibilities to fulfill, in such a way that 100% of these people mentioned that it is necessary to apply a support document, guide and consultation. Therefore, it was deduced that it is necessary implement the organization manual that contains: its history, organizational structure, classification of positions, assignment of functions and responsibilities and the standardization of their procedures. Therefore, its prompt application was recommended