Diseño de un sistema de gestión integral para la empresa Vaquero Jeans Sport en la ciudad de Riobamba

Abstract

The research work entitled "Design of an integrated management system for the company Vaquero Jeans Sport in Riobamba city," had the purpose of elaborating an optimal and complete management system that facilitates the administration to analyze the environment, being able to plan, set objectives, systematize processes, evaluate performance work, assign functions and make wise decisions. To do this, it started from the research and study of bibliographic references of the Institutional Library. Two of them were of great help as a guide throughout its development. It was essential to develop theoretical and conceptual material to guide the design of the proposal. The information-gathering method was carried out successfully through a survey of a sample of customers and interviews with the manager; both were transcendental to diagnose the current situation of Vaquero Jeans Sport regarding the ISO 9001: 2015 standards, which is the current regulation of quality management, once carried out, the guidelines that were not followed were determined, due to this, administrative tools were developed to help meet them. The proposal contains an analysis of the environment through the SWOT matrix that allowed knowing internal and external factors that can facilitate how to spoil the management. Objectives that motivate improvement and commit to all collaborators. Structural organization chart that explains the administrative and hierarchical functionality that is handled. Procedures system conformed of process files and flow charts that will contribute to achieving efficiency and efficiency in the processes and detect shortcomings. A portfolio of strategies consists of determining those responsible for each operation, indicators that evaluate all organization members' performance. The functions manual allows having personnel with a profile according to what is required and policies that will serve as a protocol to follow according to the situation or activity that occurs. It is recommended the implementation of this integrated management system as it will allow better management