Estructura y diseño organizacional de la junta administradora de agua potable y saneamiento San José de Batán

Abstract

The research Organizational Structure and Design of the Junta Administradora de Agua Potable y Saneamiento San José de Batán aimed to design its organizational and functional development structure so that its financial, social, and environmental results facilitate the improvement of the quality of life of its users. The methodology applied was fieldwork through a survey of users and an interview with the directors of the drinking water administration board to get aware of their criteria and knowledge about the company's organization. The results revealed a lack of an organizational and administrative structure; the directors are unaware of different administrative processes to guide the entity to its institutional improvement. Other relevant results determined the inexistence of manuals of both functions and procedures since the board members apply responsibilities empirically; in addition, it is necessary to use internal regulations. A proposal was prepared based on the organizational design for the board, detailing the logo, mission, vision, process map, functions manual, procedures manual, and the control and monitoring system. In the same way, implementing this research work is recommended because it is essential to apply administrative processes as it improves the business situation