Propuesta de un sistema de control administrativo para la Cooperativa de ahorro y crédito Maquita Cushun Ltda., del cantón Ambato

Abstract

The objective of this research project was to develop an administrative control system for the Savings and Loan Cooperative Maquita Cushun Ltda., canton Ambato, to improve its administrative processes, for which a study was conducted to learn about the current administrative situation of the Cooperative. The research methodology implemented was based on a qualitative, quantitative, explorative, and descriptive approach to evaluate and describe the characteristics and elements necessary for the development of the control system and to determine the processes to be implemented by the Cooperative, which can be quantified through field research tools and techniques such as the survey and interview applied to each of the entity's collaborators. As a result, it was found that the Cooperative does not have defined administrative processes that are managed by common sense, lacks a control system, manuals of functions and responsibilities, in addition does not have an organizational chart, presenting hierarchical and functional problems in terms of duplication of activities, generating low productivity. Therefore, it is necessary to create a control system design that contains: a structural and functional organization chart, process and function manuals, process diagrams, and procedures for evaluation, control, and follow-up of the goals and objectives to be met. It is therefore recommended that it be implemented as soon as possible