Diseño organizacional de la empresa turística hotelera Kapawi Ecolodge, ubicada en la provincia de Pastaza, comunidad Achuar Kapawi

Abstract

This research aimed to carry out an Organizational Design identifying the characteristics of the sustainable business turn to improve the Administrative Management of the Kapawi Ecolodge hotel company, located in the Pastaza Province, Kapawi Achuar Community, to improve administrative management. The methodology followed in the research involved a qualitative and quantitative approach. The level of this research was descriptive. Also, the non-experimental method was necessary for manipulating the independent variable and considering the intervention in the fieldwork; the cross-sectional methodology was also essential. The type of study was documentary and field, given that the study took place in the place of the events. For the population the number of employees working in the company was considered, totalling 18 workers. Regarding the methods used, the inductive and deductive were essential. The techniques used were the interview and survey of the administrative and operational staff of the Kapawi Ecolodge Hotel. This process helped to collect accurate information to set the proposal. A research instrument was applied to determine that 83% of the personnel need to know about the existence of a manual or document describing the functions of the different jobs, bringing consequences such as the execution of the work empirically. It was also determined that the personnel need to be made aware of the company's mission, vision, and corporate values. Finally, the proposal was raised based on the elaboration of the descriptive manual of each one of the positions and functions of the personnel. This manual includes personnel selection and induction, the organizational structure, the structural organization chart, and the company's objectives, mission, and vision