Diseño de un modelo de gestion administrativa para el hotel Mirador de Bellavista Riobamba

Abstract

The objective of this Degree Work was to: Design an administrative management model for Mirador de Bellavista Hotel based on the design of administrative tools for the optimization of resources, it was necessary to address this issue due to the problems reported in the initial contact with its legal representative, where it was possible to find out duplication of functions and not having evidence of the performance of various actions, regarding the referential theoretical framework chapter, concepts from various sources of bibliographical consultation are included for the direction of the proposal, it is a type of mixed research, being a non-experimental study supported by inductive and deductive methods, a survey was applied to determine if the topic was viable. Regarding the results for the entire staff, the management model is necessary to focus resources on the planned activities, it was also possible to establish the following guidelines, starting from an internal work regulation, defining the mission, vision, and business objectives, to later design the structural organization chart, manual of functions and processes, evaluation mechanisms were also developed so that they can later be applied in the development of activities. In conclusion, one of the main deficiencies is the knowledge of the planned functions, other important activities for the image of the hotel have not been carried out, and the lack of a structural organization chart that presents the hierarchical position, for which the socialization of the organization chart is recommended. structural and functions manual where the main activities are defined, the profile of the jobs and qualities are the points that must be evaluated later or sanctioned if it is not fulfilled