Investigación de mercado para mejorar el posicionamiento de la empresa “Comercial Ramos” en la ciudad de Riobamba

Abstract

The performance evaluation of the personnel working in the Water and Sewerage Department of the Municipal Government of La Maná had the purpose of improving the efficiency of human talent. This performance evaluation process contributed significantly to a more efficient institution, allowing to enhance the management of human talent through continuous improvement strategies. For the research, several research methods and techniques were used that allowed to carry out the work effectively, for which techniques such as the survey that was directed to the personnel working in the Department and the interview with the head of the Department were used, where it was possible to determine the lack of a performance evaluation process and the need to evaluate the performance in terms of technical and behavioral competencies of the personnel working. Based on the survey and interview results, it was possible to determine the need to apply a performance evaluation. Subsequently, the performance evaluation forms based on technical and behavioral competencies were developed under all relevant legal regulations. After conducting this research, it is concluded that by applying the performance evaluation it was possible to assess the technical and behavioral performance of the personnel of the Water and Sewage Department of the Municipal Government of La Maná canton, thus guiding the evaluator to formulate strategies and carry out the implementation of the improvement plan to meet its objectives in the short, medium, and long term. It is recommended that the authorities of the Canton La Maná Municipal Government consider including the proposed 360-degree evaluation system, involving all areas of interest, developing each aspect as proposed and providing due continuity