Diseño de un sistema de control de inventarios aplicando el método ABC para la farmacia “SURTIFARMAX”, Riobamba, Chimborazo.

Abstract

The pharmacy "SURTIFARMAX" presented problems in terms of handling of merchandise, expiration of medicines, low levels of inventory turnover, unskilled labor, outdated real stock of merchandise, and shortages or shortages of the same, in addition, it was determined the lack of policies and procedures in inventory management, Therefore, the objective of this research work was to design an inventory control system applying the ABC method for the pharmacy "SURTIFARMAX" located in Riobamba, province of Chimborazo, in order to obtain the actual amount of merchandise stock. For the development of the investigation, the qualitative and quantitative approach was applied, a descriptive, non-experimental level of investigation, in addition, the analytical, inductive, and deductive method was used, as for the investigation techniques the interview was applied, which was directed to the owner-manager of the pharmacy, the test that was applied to the administrative and sales personnel and the direct observation that was used to obtain real and detailed information regarding the problems mentioned above, Through the methodology applied, it was determined that the pharmacy "SURTIFARMAX" did not have an inventory control system, there was no qualified labor, the procedures regarding the management and control of inventories were developed in an empirical way, and the respective calculations were not performed to determine the economic order quantity and the reorder point that are used to make decisions for restocking. From the above mentioned, it is concluded that the company did not have policies that help the correct use and management of the merchandise, in addition, it did not have an inventory control system, so it is proposed the design of the inventory control system by the ABC method that allows minimizing costs and maximizing profit margins for the pharmacy