Implementación de una plataforma tecnológica que permita analizar en tiempo real la calidad del servicio del transporte público urbano del cantón Riobamba para evidenciar el cumplimiento de la normativa vigente.

Abstract

The aim of this study was to implement a technological platform that allows real-time analysis of the quality of the urban public transport service in Riobamba Canton in order to demonstrate compliance with current regulations, for which the main elements that affect this service were analyzed, such as: vehicle conditions, user service, accessibility to transport units, safety, environmental impact and driver action. That is why, the creation of a computer platform that can carry out the collection of data online and have information instantly to be analyzed in a technical way and make it available to the authorities through easy-to-understand control panels or dashboards, that contain the complete and necessary information for decision-making, that lead to the creation of more efficient public policies. From the results obtained, the evaluation of the factors that affect the quality of the urban transport service of Riobamba Canton are established, taking into account all the aspects that are set by ordinance 008-2016 approved by the cantonal on June 23rd, 2016 for the strengthening of the rate in the provision of the intra-cantonal collective public land transportation service urban of the Riobamba Canton, determining the compliance ranges that guarantee an adequate transportation service. With existing regulations such as ordinance 008-2016, this research paper proposes a reform proposal to be submitted to the Cantonal Council for consideration furthermore, to the steps that must be followed for its approval in accordance with the provisions of ordinance 010-2015 which regulates the organization and operation of the Municipal Council of the Municipal Decentralized Autonomous Government of Riobamba Canton.