Optimización de gestión de recursos humanos y materiales con la herramienta Six Sigma en el área de mantenimiento del Gobierno Autónomo Descentralizado de la provincia de Chimborazo.

Abstract

The objective of this research was to optimize the management of human and material resources through the Six Sigma tool in the maintenance area of the Decentralized Autonomous Government of the Province of Chimborazo, since problems were detected in the maintenance area with delays in the delivery of vehicles and in the human resources department because the selection of new personnel is slow and work requests are delivered late. The methodology used was applied, explanatory, with a quantitative approach and a quasi-experimental design, the experimental and inductive methods were applied, with a cross-sectional descriptive scope, the techniques used were survey and interview, and the instruments used were the observation sheet, survey questionnaire and interviews. The participants were 35 workers distributed among the Human Resources department and 2 from the maintenance area. The results of the surveys identified the need for further optimization in the selection of personnel and the maintenance process. However, 51.4% of the employees agree that teamwork is key to achieving process improvements. The critical variables show deficiencies in the processes of personnel selection and vehicle maintenance with delays in the planned days. The Six Sigma phases helped to develop efficient and effective processes; a good option for minimizing the number of employees and the time required to complete the process.