Diseño de un Modelo de Gestión de Calidad para la optimización de los procesos productivos de DISPROCEREALT basado en la normativa ISO 22000 2018 encaminado a mejorar los mismos.

Abstract

The objective of this work is to design a quality management model for the optimization of the production processes of “DISPROCEREALT” based on the ISO 22000:2018 standard. The main problem addressed is the lack of standardization in the administration of food safety. To study the problem, the methodology of bibliographic review, direct observation, review of the company's documentation and a self-diagnosismatrix were used, taking as based on compliance with the ISO 22000:2018 standard. The analysis of the current situation showed that the company DISPROCEREALT has a global level of compliance of 48%, this percentage is considered low, so it was established as a proposal to implement actions to increase the level of compliance with the standard. Once this study was developed, it was determined that the clauses with the lowest level of compliance with the standard are “planning”, “performance evaluation”, “support”, and “operation”, since they have 50%, 43%, 31 % and 15% respectively. Additionally, it was established that the company's level of standardization is low due to the fact that the documented information is limited. To improve these shortcomings, documents and procedures were generated, technical standards were applied, PPR, PPC, performance indicators, among others, were established in order to guarantee that the level of compliance with the ISO 22000:2018 standard improves. Finally, the key variables of the production process were determined in order to project future scenarios. In this way, it was found that the most favorable scenario, which implies full assurance of compliance with all food safety requirements, has a 72% of probability.