Sistema de gestión por procesos para la empresa balanceados “Exibal”

Abstract

The objective of this research work was to design a process management system for the Balanceados EXIBAL company, to achieve the productivity improvement because the company currently lacks mechanisms to identify, analyze and improve the key processes that drive the organization's performance. The methodology used in the research is of mixed approach and with a descriptive exploratory level. To collect the necessary information, a survey was applied to the workers and an interview to the owner manager. Through the company's diagnosis, it was identified that 54% of Exibal's employees mentioned that the process management system is outdated, and 19% of the employees indicated that sometimes there is confusion in the functions to be developed. It is concluded that through the formulation of operational processes, with the identification, definition and description of the processes, a better vision of all the methods that make up the organization was achieved; by creating a process map, it was possible to document all the relevant information on activities, responsibilities and resources, as well as inputs and outputs used for interconnections between different processes. It is recommended to automate the management by processes in order to have a greater control of all its operation, thus improving its efficiency, and at the same time it contributes to obtain desired competitive advantages