Desarrollo de un sistema de reservaciones para la Hostería El Toril, aplicando la metodología kanban.

Abstract

The objective of this work was to develop a booking system for Hostería El Toril, which allows to automate the booking processes. We conducted a documentary review of the Kanban methodology in Google Scholar and Springer, which allowed us to learn about its application and operation in the software development industry. To define user requirements, we conducted an interview to identify the different processes involved in the booking of the services provided, and 54 requirements were documented on the Kanban cards. We developed the software product through Kanban, managing its entire life cycle, implementing a total of 6 modules, corresponding to 8 interactions in which we implemented 156 engineering tasks. We executed 396 acceptance criteria for its correct validation and verification which allowed the developed software to be efficient. We utilized the ISO/IEC 25000 standards to evaluate efficiency, measuring the average response time of the most frequently used processes, obtaining a value of 5.828 seconds, with a confidence level of 95% and a margin of error of 0.05, which determined the efficiency of the web application. It is concluded that with the development of the booking system, the processes are 41.73% more efficient. We recommend that a complementary study be conducted to measure the efficiency of the system based on the consumption of hardware resources according to ISO/IEC 25000.