Implementación de un protocolo de buenas prácticas de recepción, almacenamiento y dispensación activa de medicamentos en la farmacia ¨Biofarma¨ de la cuidad de Riobamba

Abstract

The objective of this research was to implement a protocol of good practices for the reception, storage, and active dispensing of medicines at ¨Biofarma¨ pharmacy in Riobamba city, through non-experimental research with a mixed approach and a descriptive level of research. The study population consisted of two types of populations: the staff working in different areas and shifts at “Biofarma” pharmacy, and the users who went to the pharmacy for medicines during the period April-August 2023. The results showed that in the initial evaluation, the compliance was: 14.29% in organization, 50% in personnel, 70% in infrastructure, 50% in equipment and materials, 20% in medicines reception, 53.33% in storage, and 35.29% in dispensing of medicines. Based on the nonconformities, corrective actions were taken and four standard operating procedures (SOPs) were designed for the personnel and organization, drug reception, drug storage, and active dispensing. Finally, the implementation of the SOPs in the pharmacy was evaluated, achieving greater compliance with the quality guidelines: 57.14% in the organization, 100% in personnel, 70% in infrastructure, 83.33% in equipment and materials, 100% in the reception and storage of medicines, and 47.06% in the dispensing of medicines. It was concluded that the application of operational documents led to an overall final compliance of 79.64%, because certain parameters, such as infrastructure, depend on the financing of the community pharmacy. It is recommended that the pharmacist verifies compliance with the SOPs designed for the processes of receiving, storing, and active dispensing of medications.