Diseño de un modelo de gestión administrativo por procesos para el Museo Convento de Punín, parroquia Punín, cantón Riobamba, provincia de Chimborazo

Abstract

The present research work proposed the design of an administrative management model by processes for the Convento de Punín museum, Punín village, Riobamba canton, Chimborazo province, which was carried out based on a descriptive, deductive-inductive, non-experimental research, developed in four stages: The first one involved the situational diagnosis of the museum, where research and participation methodologies were applied with the group of interest, obtaining an external analysis that showed the characteristics of the territory where the museum is located and an internal analysis that allowed evidencing the lack of public policies destined to this type of spaces, The second stage proposed the administrative structure for the museum considering its main needs, and the third stage established the processes by administrative unit required for the operation of the museum, determined from the previously proposed organizational structure, where the processes that the museum must solve immediately to guarantee its permanent operation were also prioritized. In addition, the results showed the need to legalize the space establish internal organizational and administrative structures, and implement the programs and projects detailed in the action plan. To sum up, this work allowed the generation of a technical tool that showed the situation of the museum and the future vision it intends to achieve.