Evaluación de desempeño laboral y su incidencia en los resultados del rendimiento en el personal administrativo de la Cooperativa de ahorro y crédito Fernando Daquilema, matriz Riobamba

Abstract

The present research work according to the topic: "Evaluation of Labor Performance and its Impact on Performance Results in the Administrative Personnel of Fernando Daquilema Savings and Credit Cooperative, Riobamba Branch," with the central focus of this study is the introduction of the 360° evaluation and its influence on labor performance, based on the information gathered through the surveys directed to the workers. Taking into account that job performance evaluation is a crucial process in human resources management aimed at measuring and analyzing the efficiency of employees in an organization, the implementation of 360° performance evaluation becomes relevant by involving multiple perspectives, including superiors, peers, and subordinates, to provide a global and balanced view of employee performance. In this context, the implementation of the 360° performance evaluation becomes relevant by involving multiple perspectives, including superiors, peers, and subordinates, to provide a global and balanced view of the performance of workers, the surveys conducted to workers of Fernando Daquilema Savings and Credit Cooperative, valuable information was collected, allowing to know the current dynamics of the traditional performance evaluation, where the results reveal that the methodology has had a positive effect on performance results, where the answers also showed specific concerns such as in Incentives, improvement plan, functions manual and environmental conditions, which have allowed to identify more precisely the areas to improve. In response to these problems, a 360-degree performance evaluation tool is proposed that evaluates the relationship of the individual with his environment and the impact on his results in achieving the objectives of the financial institution since this system seeks to address the deficiencies detected by improving communication, facilitating a more comprehensive and practical evaluation, having benefits in the efficiency and development of the administrative staff in the organization.