Sistema organizacional de la Cooperativa de transporte de pasajeros en rancheras "Petrolera Shushufinidi” en la ciudad de Shushufindi

Abstract

The organizational system of the passenger transportation cooperative in Rancheras "Petrolera Shushufindi” located in Shushufindi city is developed due to the lack of a structure of areas that allow the coordination of different activities and processes. The objective of the present study focused on diagnosing the best practices to allow the optimization of the operation and improve the quality of the service. Both a quantitative and qualitative methodology was used, where instruments such as surveys were applied to collaborators and partners of the institution, the preparation of the SWOT matrix, where the lack of a vehicle monitoring and control system, lack of camaraderie among partners, lack of a functions manual, duplication of administrative functions due to the lack of an adequate organizational structure were identified which cause the administrative processes to not be fully fulfilled. Based on the diagnosis carried out, the proposal for an organizational system was elaborated where an organic structure was designed according to the business type, a function manual was created with the activities to be carried out in the different working areas to comply with the processes, procedures, based on the statute and internal regulations, as well as the mission, vision, values, strategic objectives and a code of ethics that helps regulate work performance allowing the institution to substantially improve its activities in administrative processes for an organized management that allows to make timely decisions to reach customer satisfaction.