Evaluación del desempeño del talento humano de La empresa “Rey Pollo” en Colta

Abstract

“Rey Pollo” company lacks a technical model to evaluate and measure the level of performance of its workers in compliance with processes and activities, which results in subjective decision-making that does not contribute to its correct development. Therefore, the objective of this research is to propose a performance evaluation system using the 360° model based on competencies for the optimization of human talent in “Rey Pollo” company located in Colta. The methodology applied was a documentary and field study where the information came from documentary sources complemented with data directly extracted from the company derived from the application of collection techniques and instruments, promoting a descriptive level of investigation as well as an exploratory one with a mixed investigative approach that integrated both qualitative and quantitative data, the study population considered all the staff that makes up the company. The application of the aforementioned methodology allowed to support that the company does not apply performance evaluations for workers, not even trainings, and also that the staff does not know what functions they must fulfill. It is concluded that the company also needs an organizational redesign, a human talent management model based on integration, evaluation and training that supplies a complete system based on competencies.