Sistema de gestión de calidad para artesanos tejedores de alfombras del cantón Guano

Abstract

A quality management system for carpet weaving artisans in Guano was developed as lots of artisans cannot progress or escalate in the market due to the lack of continuous improvement in the process. The objective of this study was to identify the process that artisans currently carry out to be able to develop the state of the art based on quality management standards. In this research, both a quantitative and qualitative methodology was used, instruments such as surveys were applied to carpet weaving artisans and an internal and external situation analysis was carried out for the construction of the SWOT matrix which determined that there is limited implementation of updated technology to address adaptation difficulties in the carpet manufacturing process that affects efficiency and production capacity causing limited access to distribution channels as artisans have difficulties accessing broad and effective distribution , which can limit the ability to reach a broader and more diverse audience, scarcity of financial resources due to investment in infrastructure improvements, training and equipment acquisition is difficult. To solve the problem, a quality management system was designed for the carpet weaving artisans of the Guano canton based on the international standard ISO 9001:2015. The design, development of products and services allows carpet weavers to innovate, create products, offer unique and attractive services to customers, in addition to focusing on the design of the final product, these artisans can improve the quality, function, aesthetics of their carpets to stand out in the market and create more value by ensuring that products and services can be manufactured and meet the specified requirements, satisfying the customer's needs and achieving a business economic increase.