Sistema de gestión administrativo para el talento humano de Home Solutions de la ciudad de Riobamba

Abstract

HOME SOLUTIONS has a lack of personnel in the different areas of the organization and a lack of updated administrative management, which causes a reduction in an operational capacity, work overload for employees, work stress, misalignment of roles and responsibilities, loss of opportunity for growth, duplication of functions, loss of sales and lack of retention and attraction of potential customers, loss of sales and lack of retention and attraction of potential customers. Therefore, the objective of the degree project is to design an administrative management system that optimizes the management processes of HOME SOLUTIONS collaborators in the city of Riobamba by obtaining accurate and timely data in response to the challenges posed by the COVID-19 pandemic. The research methodology used was a mixed approach between qualitative and quantitative methods, with descriptive, explanatory, and non-experimental research, based on the search for documentary and bibliographic review and with a field perspective, the study population is the company's personnel for data collection survey and interview techniques were used, using the questionnaire and interview guides respectively. Through the methodology applied, it was detected that the organization requires an update and restructuring of its corporate structure. Proposing the development of an administrative management system allows the company's managers to plan, organize, direct, and control the organization promptly. Finally, it is recommended that the company gradually implement the suggested administrative system so that its personnel can achieve the established goals.