Caracterización del transporte masivo del ecuador, caso de estudio tranvía de la ciudad de Cuenca, provincia Azuay

Abstract

The tramway of the city of Cuenca does not meet its maximum operational capacity, therefore, since its inauguration there has been no intervention in what has to do with horizontal signaling and in the field of its key processes, such as flowcharts that allow us to make decisions, the objective of this research was to identify the current situation of the characteristics of the tramway mass transportation system through primary and secondary information. The methodology implemented had a mixed quantitative approach because it used surveys directed to the users and qualitative because observation and interview forms were applied, an experimental and descriptive design of transversal type was used because it was developed in a determined period; The study population was the users, who use the streetcar every day, for which the application of a field and documentary research was fundamental to obtain the respective information, with the application of instruments, techniques and methods, interviews with the Director of UEPT, observation sheet of its infrastructure, processes and satisfaction surveys directed to the streetcar users. Through this methodology it was determined that the UEPT company has a partial reform Resolution where the processes are direct, it does not have flow charts in its processes, in addition its fleet operates at half of its maximum capacity, the infrastructure and its horizontal signaling is worn out, and we do not know about the satisfaction of the users. It is concluded that the UEPT needs an intervention to improve its components through strategies and corrections to make its operation efficient.