Implementación de un plan de atención farmacéutica en la Farmacia Comunitaria Biopharma de la ciudad de Riobamba

Abstract

At the level of community pharmacies, there is no personalized attention to patients where their pharmacological needs are evaluated and the corresponding therapeutic follow-up is conducted. The objective of this research was to implement a pharmaceutical care plan at the Biopharma community pharmacy Riobamba city, through a mixed-method, non-experimental, and descriptive study. The study population consisted of the staff of the Biopharma community pharmacy (biochemical pharmacist and pharmacy assistants), and 3000 medical prescriptions dispensed during the period from September to December 2023. This was also analyzed to determine the main therapeutic groups. The study was conducted in four phases: the pharmaceutical care process at the Biopharma community pharmacy was diagnosed, a pharmaceutical care plan was designed based on the manual "Pharmaceutical Care in Pharmacies of the Comprehensive Public Health Network, Complementary Private Network, and Private Pharmacies," the plan was presented to the pharmacy staff, and the implementation of the pharmaceutical care plan was evaluated. The initial results showed a 26.95% compliance with the parameters of active dispensing, pharmaceutical care, pharmacotherapeutic follow-up, health education, pharmacovigilance, and pharmaceutical indication. Subsequently, the pharmaceutical care plan was designed with the objective of creating a document to guide the staff in carrying out this care process, which was then communicated to the pharmacists and pharmacy assistants at Biopharma. Finally, the implementation of the pharmaceutical care plan was evaluated, achieving a 58.06% compliance with the evaluated parameters. It was concluded that the design of a protocol and the implementation of corrective actions allowed for the provision of quality care in the pharmacy through an individualized and supportive service.