Modelo de gestión administrativo y financiero para la actividad económica complementaria de la Cooperativa de Ahorro y Crédito "Educadores de Pastaza" Ltda., en la ciudad de Puyo, provincia de Pastaza, año 2024

Abstract

The complementary economic activity of CACEP, in the administrative realm, lacks a situational diagnosis, an institutional philosophy that identifies its mission, vision, and policies, as well as promotional and advertising efforts. In terms of its financial aspect, it maintains low financial indicators and insufficient financial projections, which has led to problems in timely decision-making. Therefore, the objective of this research is to design an administrative and financial management model to improve the profitability of the complementary economic activity of the Savings and Credit Cooperative "Educadores de Pastaza" Limitada, in Puyo city, Province of Pastaza, year 2024. The methodology used had a mixed approach, handling both qualitative and quantitative information. The research was exploratory and descriptive, the type of study was documentary and field-based, the instrument used was the questionnaire, and the techniques applied were surveys and interviews, targeting the operational/administrative staff and a sample of an average of 1,400 members. Through this methodology, it was determined that the collaborators mentioned that the current inventory system is not efficient, while the members consider that to improve this service it is necessary to have a variety of products, as well as the absence of a management model that allows for continuous evaluation. In this context, it is concluded that the warehouse does not have a management model that allows it to correctly identify its administrative processes, nor does it operate financially in an effective manner. Therefore, a management model is proposed that allows for adequate monitoring, along with the formulation of strategies aligned with its needs, all with the aim of achieving effective administrative and financial management to improve its profitability.