Sistema organizacional para el Hospital Básico Orientemed S.A.S. de la ciudad del Coca, provincia de Orellana

Abstract

The Basic Hospital OrienteMed S.A.S. faces significant administrative problems due to the lack of a clear organizational structure. It does not have an organizational chart that defines the chain of command within the organization, and there are deficiencies in its corporate philosophy, absence of function manuals, and lack of defined processes. Therefore, the objective of this research was to develop an organizational system for the Basic Hospital OrienteMed S.A.S. in the Coca City, Orellana province, to improve administrative management. A qualitative and quantitative approach was used for the research; the type of study was documentary and fieldwork. The research techniques used for data collection were surveys and interviews; the instruments employed to get information were the questionnaire and the interview guide. The survey was applied to the institution's staff, and the interview was conducted with the manager. The results obtained contributed to the development of the proposal. The discussion of the results showed the absence of mission, vision, and corporate values, deficiencies in structural and functional organizational charts, lack of formal documentation of responsibilities, and the need to formalize and communicate administrative and medical processes. In this context, it concluded that the institution lacks a corporate philosophy, organizational charts, function manuals, and defined processes, which have affected operational efficiency and staff commitment. This research determined the necessity to develop an organizational system for more efficient and effective management