Modelo de evaluación al desempeño por competencias aplicando la metodología 360 grados de Martha Alles al departamento de crédito de la Cooperativa de Ahorro y Crédito Sac Ltda matriz Ambato, período 2024

Abstract

The present thesis, ‘Competency-based performance evaluation model applying Martha Alles’ 360-degree methodology, aimed at the credit department of the Cooperativa de Ahorro y Crédito Sac Ltda Matriz Ambato, period 2024’, proposed an evaluation model to measure the performance and performance of employees in the evaluated area. Initially, the research was justified by systematising the problem, formulating the objectives and the practical and theoretical justification. Subsequently, the theoretical framework was presented, which includes similar research and a diversity of sources that support the proposal. The research methodology addressed and developed points such as the approach, design, type of study, population, sample and techniques employed. The results obtained and their discussion were presented through the use of illustrations and tabulations, culminating in a comprehensive analysis. Finally, a 360-degree competency- based assessment model was proposed, detailing its application, sources of consultation, stakeholders, confidentiality policies, feedback and weighting indicators. After its pilot application, it was concluded that it allowed a comprehensive and accurate view of performance, diverse sources of consultation and points of view to be obtained, thus enriching the evaluation and feedback process