Propuesta metodológica para la implementación de Business Intelligence orientada a la gestión de la calidad en la Escuela Superior Politécnica de Chimborazo.

Abstract

The objective was to propose a methodology that integrates features of information technology (IT) with quality theories and their application in the development of an information system (IS) to support management in ESPOCH. This metdología integrates Business Intelligence (BI) technology with total quality management (TQM). The method used is descriptive with correlational elements, scheme "presence-absence" mode to display measurements carried out with test and post-test defined. The technological structure is that of DESITEL-ESPOCH consists of: windows platform, web interface, server analysis for IB with SAP Business Objects and repository MySQL server for Data Warehouse with SQLServer 2008 and processes ETL (extraction, transformation and loading ) for data integration with Microsoft SSIS. It occurs as a result a methodological guide that guides the implementation of a system at any insttución. fosters continuous improvement that favors self-regulation. The information system IBS-ESPOCH, developed with the methodology proposed allows decisions with a lesser degree of incertudumbre and under contolados environments. With the system implemented with the sample Academic Management achieves a productivity up to 80% in working time and 89% in human resources. It has reduced muetos times in consolidation and validation of information that can score a loss of up to 44% of the total time in the process. It is recommended to have validated and compatible formats source database, data for the information system loses its real value.