Diseño de un modelo de gestión por procesos para la Secretaría Académica de Grado de la Escuela Superior Politécnica de Chimborazo, ciudad de Riobamba, provincia de Chimborazo

Abstract

The present research is aimed at designing a model Process Management for the Academic Secretary of Degree of the Polytechnic School of Chimborazo, City of Riobamba, Province of Chimborazo, in order to start with a change of organizational culture in each of the areas of the Academic Unit and allow the identification and formulation of processes focusing on improving the process management and compliance with the standards. The current Management Model of processes began on the document analysis continuing with individual interviews to gather the necessary information from all he processes and then the elaboration of the process flows, records of the processes and process indicator fact sheets detailing all the information of each identified process. With the approval of the processes by the Academic Secretary and Director of the Center for Research in Management Models and Systems (CIMOGSYS), the process map and document structure is determined. Finally the structure of the process Management Model is presented which in turn contains: the legal document of commitment by the Academic Secretary, the Guide of Processes, the Processes Map, Documented procedures and records. It is recommended to involve all members of the Academic Unit in the implementation of the model in order to make good decisions that will allow achieving the institutional goals.