Análisis estadístico para la toma de decisiones sobre políticas de seguridad, aceptabilidad, desempeño, cobertura y calidad de los servicios que presta el Centro Operativo ECU 911 en el sector urbano de la ciudad de Riobamba, año 2014.

Abstract

In the present degree work, the acceptability was analyzed statistically, performance, coverage, and quality of the services that the Operative Center ECU 911 of the city of Riobamba, in addition to this measurement of the unsafety perception of the citizens during 2014, all of this measured within the five urban parishes of the city, such as: Lizarzaburu, Velasco, Maldonado, and Yaruquíes. For the collecting data a survey of perception was applied, the same that was based on the Manual of Victimization Surveys of the United Nations, data that was joined to the city reality and that allowed to measure the unsafety in the city. Moreover, by means of an analysis of correspondent a quality service index of the Integrated System of Safety (ISS) ECU 911 of the city of Riobamba was generated. To reach to optimal outcomes a univariate descriptive statistical analysis was applied, for which programs such as: Excel and SPAD for Windows XP were used. Giving as a result that the group mostly vulnerable to suffer criminal offences were the women with a 52.3%, in addition to this gender is considered safe in the parishes Velasco and Yaruquíes, meanwhile the men the 47.7% were victim of some kind of criminal offence, this gender mentions that the parishes Maldonado, Veloz, and Lizarzaburu are unsafe zones. Meanwhile within the aged groups, the adolescents, and young, adult young, and adult people are the most indicated to suffer criminal offences. It is referenced to the bigger event was the same that affected to the 7.3% of the surveyed. Furthermore, it is recommended to ISS ECU 911 to generate service quality index, the same that would help to create citizen safety optimal policies.