Diseño de un sistema de gestión de calidad basada en la Norma ISO 9001:2015 para el Gobierno Autónomo Descentralizado Municipal del cantón Guano, provincia de Chimborazo, período 2017

Abstract

The design of a quality management system based on the ISO 9001: 2015 standard for the Municipal Decentralized Autonomous Government of Guano canton has the purpose of satisfying the needs of the users through a quality service. The proposal is developed in the international standard ISO 9001: 2015 that allows the diagnosis of the institution, the identification of processes, resource utilization, leadership guidelines, quality management system planning, monitoring, measurement and analysis of performance and continuous improvement. The institution is able to provide adequate information to users to solve any inconvenience, reduce repetition of work and problems, ensure that the services provided meet the quality standards and the procedures are carried out in a timely and timely manner. It is recommended to create a department that will be responsible for; manage the quality, provide the necessary resources, commit the staff working at the institution to fulfill the policy and quality objectives, carry out the respective monitoring and create a quality committee to analyze the results obtained to anticipate or correct any deviation or non-conformity of the system.