Diseño de un manual de procesos de gestión para la verificación de certificados de conformidad, de la Dirección de Certificación del Organismo de Acreditación Ecuatoriano OAE

Abstract

This research is about a “Design of a Management Manual Process for verification of Certificates of Conformity in the Direction of Certification Ecuadorian Accreditation Organism, OAE”. In the Study is described in detail all the operating processes for verifying the certificates according to a sequential order of application and also the regulations to be followed by the members of the organization. There has been described the majority of the Ecuadorian System about Quality and about the Ecuadorian Accreditation Organism, with its legal base, logo, mission, forward-looking approach, values, and organization chart, with the purpose that all the people and its personnel, have the right point of view about the objectives of the research. In the Situational Analysis, there have been found the principal external and internal variables that affect the Ecuadorian Accreditation Organism, giving priority to the strategic factors and determining the capacity of this organism for giving answers to the needs that has itself. It has been determined that the capacity of answering to the external factors are of 3,18 and the internal factors are 3,45; both are in the normal scale. The proposal is classified in two Users Guide, one of them for the external users; it will let to know the basic processes for submitting applications and their handling, and the other one for the internal users, in which was described the purpose, the results, documents of reference about the certificates’ inspection, according to the product and the Quality System Management with the Norm ISO 9001: 2008, besides, it has been developed three types of diagrams that will let an easy recognition of the processes; with the sequential flowchart and the block diagram each one of them have their own characteristics, which make easier to the user to determine the right procedure to follow.