Plan de mejoramiento a los procesos de atención al cliente externo del Gobierno Autónomo Descentralizado de la parroquia Huigra, Cantón Alausi, Provincia del Chimborazo, Periodo 2014.

Abstract

The present research was conducted based on the needs an Improvement Plan to the Processes to Customer External Attention of the Decentralized Autonomous Government of the Parish of Huigra, in order to meet the needs of external customers, saving the time and providing a quality care. The Plan to the Processes to Customer External Attention, It will streamline the procedures and it will achieve an external customer satisfaction, providing the immediate information, which will help to strengthen the management of GAD (Decentralized Autonomous Government) parish. The existing problem in the GAD (Decentralized Autonomous Government) parish were diagnosed and later on the objectives were formulated: manifest theoretically customer service topics, determine processes and areas where there are deficiencies in the external customer service and formulate strategies to improve the adapted service to the needs of external customer. The directly involved in this research process were the external customers of the GAD (Decentralized Autonomous Government) parish of Huigra, in order to obtain information about the care that is offered to the user, surveys were formulated, the result was: the customer attention is not good by that institution. It is important that all contribute with their knowledge, skills and experience in the development of processes and clearly defending each area, carry out the service improvement, for example: personalized attention of complaints and immediate solution, which will generate a positive impact on society.