Diseño de un plan de estrategias para mejorar la gestión del archivo del departamento de avalúos y catastros del Gobierno Autónomo Descentralizado Municipal del cantón Tena de la provincia de Napo, en el periodo 2016.

Abstract

This research aims to desing a strategy plan to improve the management of the file with respect to the different procedures that take place daily each employee in the Departament of Appraisals and Catastros the Autonomous Government Decentralized Municipal Canton Tena, allowing a better development of the processing and finding information for the development of the institution and achieve effectiveness in attention to users. Direct observation, surveys and interviews with users and staff of the institution were used to achieve rapid and timely change in the development of documentation, file management, development of the strategic plan, rapid processing agreement each user process, communication and fellowship that should exist between employees of the institution, to provide care efficiently, effectively and good treatment, seeking to solve the needs of the user. It intends to develop a documentation system where it identifies those responsible for information and is sustained in a database. Put up an área of documentation file for Appraisals and Cadastral Departament. It is recommended to apply the procedures considered in this work, running the targets in the planned time and under the reponsability of officials defined for this role, its correct application may take the necessary right decisions.