Elaboración del modelo para organización del archivo de secretaría general del Ministerio de Transporte y Obras Públicas de Orellana cantón Francisco de Orellana, provincia de Orellana.

Abstract

This research aims “The development of model for file organization of general secretary of Ministry of Transport and Public Works of Orellana, Francisco de Orellana Canton, Orellana province ” to improve customer service and the performance of the General Secretariat. The universe study population was all area employees of the departments of secretariat of the institution. The model file organization aims to facilitate the integration and document flow through the coordination and management of the information received and occur within, through processes and technological tools to support the management of administration for the best practices. The result of the research raises effective actions to assist the development of activities concerning the organization of the files. Among the recommendations presented in this research, it is established to train personnel frequently in the area of file and document management, and knowledge dissemination of this model within the institution.