Manual de normas de etiqueta y protocolo para ser aplicado en el Gobierno Autónomo Descentralizado Municipal de Tena.

Abstract

The investigation work dealt with investigating the handling of Formality and Protocol norms by the administrative staff of the Autonomous Decentralized Municipal Government of Tena. Its main objective consisted of Elaborating the Manual of Formality and Protocol Norms to improve the knowledge level at the institution. Our justification is based on the fact that the internal and external clients must receive a good care by the administrative staff and project an excellent institutional image. Our investigation content was based on the collection of every type of reliable information which served to elaborate the proposal which in this case is a Manual of Formality and Protocol Norms which must be used in the personal, social, cultural, sporting and professional fields, the way of correct expression as well as the adequate way of dressing and good manners. The conclusion deals with the Protocol norms where the correct treatment given to the different authorities in the solemn acts and presentations and behavior forms are detailed. The investigation methods and techniques helped to conclude this project which led to carry out conclusions and recommendations to be applied by the administrative staff and to improve the institutional image.